Your order number is the four digit reference number located on your packing slip and order confirmation email. Questions? Drop us a note anytime at help@life-threads.com.

Our Guarantee

You stand up for your patients - we stand behind our products. If you are not satisfied with your order, we promise to make it right.

Returns & Exchanges

Try our scrubs risk free for 30 days. If you don't like it, just send it back. No questions asked.

All Before They Go items are final sale.

Embroidered items are also final sale and cannot be returned for refund or exchanged for another size/color.

Start your Return or Exchange

Returns are easy, fast and free. There are just a few quick steps to complete:

  1. To start, please go to Return Center. Select the items you're looking to return or exchange and fill out the necessary details.
  2. Ship the items back using the resealable shipping bag and the system-generated prepaid label when completing the return form. For International returns, our customer service team will email you with next steps once your return request is submitted.
  3. Once your items are returned you should receive notification of your refund or new order.